Frequently Asked Questions
Everything you need to know about shopping with Lumara.
What are your standard shipping times?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How can I track my order status?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What is your return and exchange policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
Which payment methods do you accept?
Lumara accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery windows vary by location and are calculated at checkout.
How can I contact customer support?
Our support team is available via email at support@lumara.com or through our live chat feature from 9:00 AM to 5:00 PM EST, Monday through Friday.